Responsibilities

  • Field incoming service requests from end users via ticketing system, telephone or in person.

  • Record, track, and document the problem-solving process through to final resolution, including all decisions made, and actions taken.

  • Learn new technologies.

  • Read technical manuals, confer with users, or conduct computer diagnostics to Investigate and resolve problems by reading technical manuals, running computer diagnostic tests, or talking with customers.

  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

  • Develop training materials and procedures, or train employees in the proper use of hardware or software.

  • Modify and configure software for employees.

  • Some occasional after hours / weekends work may be needed.

Experience

  • One year of customer service experience required.

  • One year of I.T. support preferred.

Requirements

  • Maintain a courteous, helpful manner with customers.

  • Follow verbal and written instruction.

  • Self-motivated, organized and able to work well both independently and in a team environment, with an appropriate sense of urgency.

  • Tolerance for ambiguity in a constantly changing environment.

  • Excellent interpersonal/written/verbal skills, especially over the telephone.

  • Working knowledge of Windows 10 and Microsoft office.

  • Ability to lift and move object up to 25lbs.

Education

  • High School Diploma or equivalent required.

  • Associate or bachelor’s degree preferred.

Benefits

  • Paid vacation and sick leave.

  • 401K program.

  • Medical, dental, and vision insurance.

Job Type

Full-time on location

When Applying

Please include resume with no cover letter